Conflict touches every part of our lives — at home, at work and in our communities. While many people often view conflict as negative, it offers opportunity for growth, connection and stronger relationships if handled the right way.  

Nora Cox is a senior instructor in Missouri State University’s department of communication, media, journalism and film. She also leads the Center for Dispute Resolution on campus, which has been helping people to communicate and manage conflicts productively for more than 25 years. 

She talks about the center’s work and how people can handle conflict better by focusing on connection.

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