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The key to professional excellence begins with knowing yourself

‘Communication is work,’ explains professor
Tuesday, June 11, 2013

Book coverAdvice abounds about how to get ahead in the workplace, whether you are a job seeker, new employee or seasoned veteran. For Dr. Shawn Wahl, head of the department of communication at Missouri State University, professional excellence at any level begins with communication excellence.

In the book “Business and Professional Communication: KEYS for Workplace Excellence,” Wahl and co-author Dr. Kelly Quintanilla present KEYS, a four-step communication process designed to enhance anyone’s communication skills:

  • Know yourself
  • Evaluate the professional context
  • Your communication interaction occurs
  • Step back and reflect

“We try to remind the reader that whatever level they are in in their professional careers that communication is something that happens every day…” said Wahl. “It is important for us all to be reflexive communicators, where we ask ourselves the question after every interaction: ‘How did that go?’”

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About Missouri State University
Missouri State University is a public, comprehensive metropolitan system with a statewide mission in public affairs, whose purpose is to develop educated persons. The university’s identity is distinguished by its public affairs mission, which entails a campus-wide commitment to foster expertise and responsibility in ethical leadership, cultural competence and community engagement.
College of Arts and Letters
The College of Arts and Letters supports more than 45 undergraduate and 10 graduate programs. The college incorporates seven academic departments, including art and design; communication; English; media, journalism and film; modern and classical languages; music; and theatre and dance, and five interdisciplinary programs: antiquities; electronic arts; global studies; linguistics; and musical theatre. The College of Arts and Letters promotes learning, scholarship and service to the broader community in all aspects of human communication — spoken, written, visual, musical, dramatic and electronic.

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